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ShiningTechnologies
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In 2024, a tribunal made Air Canada pay a customer after its chatbot invented a refund rule. Whatever your chatbot says, your business owns it.
We build custom AI chatbots and agents that answer from your own information, hand over to a person when they should and log every conversation. We already run AI assistants inside our own product, Hivez.
Gartner predicts AI agents will resolve 80% of common customer service issues without a person by 2029. But a chatbot only answers questions, while AI agents for business can also take actions, like booking a job or updating a record.
The Air Canada ruling made one thing clear: a chatbot's answer counts as your answer. So every assistant we build has these safeguards.
It answers from your approved content and says when it doesn't know.
Clear limits on price promises, legal advice and anything off-topic.
Complex questions and upset customers go to a person, with the full conversation attached.
Personal information handled in line with the Privacy Act and the OAIC's guidance on AI tools.
Customers know they're talking to AI, as the OAIC recommends.
We run a long list of real and tricky questions before it goes live.
Our design team shapes how your assistant talks. Our SEO team turns what customers ask into pages that rank.
Our dedicated designers shape the tone, buttons and flows, so chats feel natural and on-brand.
Chat logs show the exact questions people ask. Our SEO team turns them into content that ranks.
Designed to match your brand on desktop and mobile.
Questions answered, handovers, bookings made and hours saved.
AI chatbots start from
$2,000
That's for a website chatbot that answers from your content and hands over to your team. AI usage fees are paid to the model provider and depend on how many chats you get.
We choose the questions or tasks worth handing to AI first.
Your website pages, FAQs and policies, cleaned up and approved.
Our design team designs the flows, tone and handover points.
We build the assistant and connect it to your channels and systems.
Real questions, edge cases and attempts to trick it, all before launch.
We read the logs, fill gaps and add new answers over time.
Tell us which questions or tasks eat your team's time. We'll show you what an AI chatbot or agent could take off their plate.
Any AI model can get things wrong. We cut that risk by limiting answers to your approved content, telling it to admit when it doesn't know and testing before launch.
For anything sensitive, it hands over to a person.
See our guardrailsWe work with leading models from OpenAI, Anthropic and Google. We pick one based on accuracy, speed, cost and where your data is processed.
Book a free callThe OAIC says privacy obligations apply to any personal information you put into an AI system. So we limit what the assistant can see, use business-grade AI services and keep logs secure.
Book a free callYou pay the AI provider for usage, which depends on how many chats you get and how long they are.
We'll estimate your monthly running cost before you start.
See what it costsYes. One assistant can work across your website, WhatsApp and Messenger. It can also run in Teams or inside your app.
Book a free callYes, if the system has an API. We set clear rules on what it can change, and key actions can wait for a person to approve them.
See custom CRM developmentIt takes over repeat questions, so your team can focus on the conversations that need a person.
The usual goal is handling more enquiries without hiring, not cutting staff.
Book a free callStill have questions?Book a free call